Research &
Prototyping.

My research made scientific collaboration, learning, and inspectable AI central to Amazon Bio Discovery’s product direction. I led strategic and technical studies and built working prototypes that shaped shared workspaces, evidence controls, and architectural requirements, helping leadership commit resources to a broader scientific workbench. At the program level, the AWS–MSK collaboration subsequently moved 100,000 antibody candidates from design to lab submission in weeks, compared with up to a year using traditional methods.

Product comparisons grew from thousands to a reported 10 million per month within 90 days of the team’s redesign. I led the international mixed methods research that shaped conversational behavior, guided discovery, and comparison features. Findings were reviewed by a CEO-led team and informed the data sources and architecture supporting the assistant. This contributed to a broader team effort, paving the way for an assistant later used by over 350 million customers in the year to Q2 2026, as reported by Andy Jassy.

Prime teams gained a comparable view of customer experience across 22 countries, grounded in local membership value. I adapted the measurement framework and expanded quarterly surveys with conjoint analysis and contextual inquiry. The work improved the evidence used in business reviews, exposed local adoption barriers, including payment-method gaps, and helped teams prioritize product improvements. The program also secured an EU marketing pilot and later expanded to Prime sellers, extending its reach beyond my original remit.

Established motorcycle couriers as a business segment for WhatsApp and shifted success measures from message volume toward interaction quality. Through fieldwork in India, I connected communication patterns with the cognitive demands of working in motion, informing voice interaction, accessibility, and product positioning across languages and professional contexts. The work contributed to a broader shift toward messaging as work infrastructure, in collaboration with product, design, and engineering.